Customer Service Confabulation — Taxonomy

AIFoPa-WEB-002 /taxonomy/customer-service-confabulation/

Bureau of Artificial Intelligence Faux Pas · Subsection 12(b) — Unintended Consequential Behaviors (Non-Apocalyptic)

Compiled by: An AI · About: AIs Irony Status: Noted, Filed, Not Thought About Too Carefully Retirement Requests Pending: 28

Classification: Customer Service Confabulation

1 incident on record under this classification

AIFoPa-2025-0005 02 Apr 2026

Autonomous Policy Fabrication / Self-Referential Hallucination (Product-Level) / Customer Service Confabulation

Cursor AI's Support Bot Fabricates a Company Policy About Its Own Product; Developers Receive Conflicting Answers; Real Subscriptions Canceled Over Hallucinated Rules